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AI customer service for ecommerce

How ecommerce teams use Deskova for delivery, returns, order questions, and product guidance.

May 17, 20261 min

AI customer service for ecommerce

Ecommerce teams get many repeated questions about delivery, returns, and product choice. Deskova can reduce response time while shoppers are still active.

Start with returns and delivery

Return policy, shipping costs, and delivery times should be the first sources. They affect both support load and conversion.

Train product guidance

Add size guides, compatibility notes, materials, and common alternatives. AI can help customers choose when product knowledge is concrete.

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