Deskova inbox basics
How conversations, status, AI suggestions, and customer context work together in the inbox.
May 17, 20261 min
Deskova inbox basics
The inbox is the shared workspace for customer conversations. It shows AI replies, human replies, status, tags, priority, and next actions.
Keep status current
Use status to show what is new, open, waiting, or closed. A clean inbox improves reporting and follow-up.
Review AI suggestions
AI suggestions save time, but a person should review sensitive, pricing, or complaint-related replies.
Close conversations clearly
Close a conversation once the customer has an answer or the case has moved to another system.