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Write better Q&As

How to write short, useful Q&As that improve Deskova answers.

May 17, 20261 min

Write better Q&As

Q&As are the most controlled way to train Deskova. Keep each one focused on a single customer question.

Use real wording

Write questions the way customers type them. Avoid internal labels that customers never use.

Include rules and exceptions

A useful answer explains the normal rule and when a human should take over.

Split broad answers

If one answer covers pricing, delivery, and complaints, split it into multiple Q&As.

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