Test answers in AI-lab
Use AI-lab to check answer quality, tone, and escalation before customers see changes.
May 17, 20261 min
Test answers in AI-lab
AI-lab lets you test Deskova without changing live customer conversations. Use it before launch, campaigns, or new channels.
Test three scenarios
Ask one easy question, one unclear question, and one question that should escalate. This quickly reveals knowledge gaps.
Watch confidence
Low confidence is a signal that the source may be missing, too broad, or contradictory.
Fix the source
When a test fails, update the Q&A, snippet, or policy. Then test the same question again.